Pulse Holidays (Mexico Reservation Centre/ Caribbean Reservation Centre) Terms and Conditions

Our Commitment

Our team of travel professionals continually visit our destinations as part of our commitment in order to retain and improve the quality of services we provide. We offer you our unique expertise and knowledge to assist you to make the best choice to suit your ideas and budget.


A deposit of $300 per person is required when making a booking which becomes non refundable on confirmation. Some suppliers have differing deposit requirements and could require more. You will be informed at the time of booking. All South America bookings require a deposit of $500 which becomes non refundable on confirmation.

Final Payment

Full payment is determined at time of confirmation and will be displayed on your invoice. This payment date is reliant upon the type of services booked and suppliers’ conditions. Please note some suppliers have different full payment requirements and you will be informed of this upon confirmation. These dates override our required due date.


Your booking is subject to increase to increase in line with currency fluctuations.


All cancellations must be received in writing. For cancellation of confirmed services of an existing booking (less than 20% of the total booking), please refer to our Alterations paragraph.
Major cancellations (more than 20% of the total booking) will be considered a full cancellation and cancellation fees are outlined below:

The following cancellation charges apply per person and are calculated from the departure date from Australia:
a) More than 60 days notice – loss of deposit
b) 30–60 days notice – 50% of full payment
c) 30 days or fewer – no refund

Exceptions to the above cancellation charges and conditions include Early Bird Bonus bookings (EBBs) and special promotional rates, which are on offer at various times during the year. By your acceptance of one of these special offers it is understood that you are aware that full payment is required by a nominated date and is non refundable. Some hotels have specific cancellation conditions, namely at their peak times of the year and these may differ from the above. We will notify you of any particular conditions that may be associated with your booking as soon as possible. These cancellation conditions will be strictly adhered to and for this reason we strongly recommend you take out travel insurance at the time of making your booking.


Alterations to bookings made will incur an administration fee of $50 PLUS any communication expenses incurred e.g. international fax/phone/courier costs. Some hotels have specific alteration conditions – please call for details. No alterations are permitted 14 days or fewer prior to departure.

Minimum nights

A $50 administration fee will be charged for any booking under 5 nights.

Late booking fee

All bookings made within 14 days of travel will incur a late booking administration fee of $50 PLUS any
fax/phone/courier costs if necessary.


Documents will not be released until Mexico Reservation Centre has a completed signed booking form. Travel
documents will be sent to you approximately one month prior to your departure. Please advise us of your correct departure from Australia.

Passport & Visas

A valid passport is required for entry into any South and Latin American country. Visa requirements differ for each country. Some visas can be issued upon arrival and other have to be issued prior to travel. Please check visa requirements prior to booking and allow enough time to secure your visa prior to departure from Australia.

Travel insurance

We strongly recommend travel insurance to protect you against the loss of personal belongings, medical expenses, public liability and cancellation fees.


Circumstances may necessitate changes in itineraries and costs, in which case you will be informed as soon as possible. Pulse Holidays or any of its related entities cannot be held responsible for any changes which may occur outside of our control.
Where exchange rate fluctuations occur or any other increase in the price of services provided which are beyond our control, we reserve the right to adjust the cost of your booking accordingly, up to the date of departure, even though your booking may have been fully paid. Once a client has departed Australia/New Zealand Pulse Holidays cannot be held responsible for any airline schedule changes. It is the client’s responsibility to confirm flights and tours in advance. This is a condition of booking.


All refunds will incur an account processing fee of $50 and can only be lodged within 30 days of the last accommodation booking with Mexico Reservation Centre. No third party can authorise such refunds on our behalf. No refunds will be made for any unused services that vouchers have been issued for.


Mexico Reservation Centre and all associated entities only act as agents for the companies, businesses or persons providing or offering the means of tours and accommodation. All vouchers are issued on the condition they shall be exempt from all liability in respect of any detention, loss, damage, sickness or injury, however and whatsoever caused. They reserve the right to alter or amend accommodation dates according to circumstances beyond their control. The liability of any accommodation house or tour operator/ company concerned shall be according to any policy that individual, company or firm hold. All vouchers, coupons and orders are furnished and issued subject to these terms and conditions, under which the means of accommodation or other services provided there by are offered or supplied by owners, public carriers, managing agents or agents.


All details contained in this brochure were correct at time of going to print. Every effort has been made to ensure that all information is current and accurate. Pulse Holidays reserves the right to vary any price or detail at any time thereafter without notice and without incurring liabilities.

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